Terms & Conditions of Use

1. Purpose

These Terms and Conditions of Use ("Terms") define the conditions of access, browsing and use of the official website of STAMKBOSS GROUP OFFICIEL SAS, hereafter "SGO SAS", as well as, where applicable, the spaces, features and digital services accessible from the website.

The website is intended in particular to present the activities, solutions, products, services, news, projects, opportunities and partnerships of SGO SAS. Use of the website implies full and unreserved acceptance of these Terms.

2. Publisher identification

3. Hosting

The website is hosted by: Google LLC (Firebase Hosting) — Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA — Website: firebase.google.com — Contact: through Google's official support channels at support.google.com. Hosting information may be updated by SGO SAS as necessary.

4. Access to the website

The website is freely accessible to any user with internet access. Certain services or features may, however, be reserved for registered users, clients, partners, or persons who have subscribed to a specific offer.

SGO SAS strives to ensure the accessibility and availability of the website, but does not guarantee permanent availability, notably in the event of maintenance, updates, technical failure, or events beyond its control. SGO SAS reserves the right to temporarily suspend all or part of the website to carry out maintenance, security or improvement operations.

5. Acceptance of these Terms

By accessing the website or using its features, users acknowledge that they have read and accepted these Terms. Where certain features require registration or acceptance of specific conditions, these may supplement these Terms.

In the event of disagreement with these conditions, users are invited not to use the website or the services concerned.

6. Use of the website

Users agree to use the website in a fair, lawful manner consistent with its purpose. In particular, users may not: use the website for fraudulent or unlawful purposes; knowingly provide false or misleading information; attempt to gain unauthorized access to computer systems; disrupt or compromise the operation of the website; introduce viruses, malicious software or any other element likely to harm the system; attempt to bypass security measures; use automated processes likely to overload the infrastructure; collect or exploit other users' data without authorization; or infringe the intellectual property rights of SGO SAS or third parties.

Any use contrary to these Terms may result in the suspension or deletion of the account concerned and, where applicable, give rise to any action provided for by applicable law.

7. Creating a user account

Certain features may require the creation of an account. Users agree to provide accurate, complete and up-to-date information. Where required, users must protect their login credentials and not share them with third parties.

Any activity carried out from an account is presumed to have been carried out by its holder, subject to applicable legal provisions. In the event of suspected unauthorized access, users must inform SGO SAS as soon as possible. SGO SAS reserves the right to suspend an account in the event of fraudulent, abusive use or use contrary to these Terms.

8. Client area

Depending on the services activated, the client area may notably allow: access to documents, project tracking, invoice consultation, access to downloads, communication with SGO SAS, access to certain dashboards, and tracking of services or engagements. Features actually available may evolve based on the products and services offered by SGO SAS.

9. Presentation of solutions

The website notably presents SGO SAS's strategic solutions and divisions, including SAYGOO Logistics, GBC Konect, Agri Konect, SGO Academy, as well as other services and solutions developed or offered by SGO SAS.

Information presented on the website has both an informational and commercial purpose. The presentation of a solution, feature or service does not necessarily constitute a firm contractual offer. The particular conditions applicable to a service, order, subscription, training program, or transaction may be the subject of a contract, quote, invoice, particular conditions, or specific general terms.

10. SAYGOO Logistics

SAYGOO Logistics is presented as a digital solution designed to facilitate the connection and coordination of supply-chain stakeholders. Depending on the features actually deployed, the platform may notably integrate: connections between economic operators and service providers, quote requests and comparisons, operations tracking, document management, notifications, logistics monitoring, dashboards, artificial intelligence features, and integrations with third-party services.

Features presented on the website may evolve and are not necessarily all available at the same time. Where SAYGOO connects several stakeholders, each party remains responsible for its own contractual, professional, regulatory and operational obligations.

SGO SAS shall not automatically be considered a carrier, freight forwarder, insurer, bank, payment institution, customs authority or other regulated professional where such services are provided by third-party partners.

11. Third-party services

The website or SGO SAS solutions may integrate or offer links, APIs, services, tools or content provided by third parties, notably concerning payments, communications, mapping services, hosting, analytics tools, banking services, transport services, insurance services, customs services, and social networks.

Third-party services may be subject to their own terms and privacy policies. SGO SAS shall not be liable for the terms, content, availability or practices of third-party services that it does not directly control.

12. Payments

Where the website or an SGO SAS solution allows online payment, this may be carried out through partner payment providers. Payment terms, fees, commissions, refunds and applicable conditions are specified in the corresponding commercial or contractual terms.

SGO SAS does not necessarily retain the user's banking or payment data where this is directly processed by a secure payment provider.

13. Editorial content

SGO SAS may publish on its website: articles, news, press releases, studies, analyses, photographs, videos, interviews, events, and information relating to its projects and partners.

SGO SAS strives to provide accurate and up-to-date information. However, content may be modified, supplemented or removed without notice. Content published for informational purposes does not necessarily constitute professional, legal, financial, medical, technical or regulatory advice.

14. Artificial intelligence and chatbot

Certain features of the website or SGO SAS solutions may use artificial intelligence technologies. Automatically generated responses are provided for informational purposes and may contain errors, omissions or approximations.

Users must verify important information before making any commercial, financial, legal, operational or regulatory decision based on a response generated by an AI technology. Unless stated otherwise, AI features do not replace the advice or intervention of a qualified professional.

15. Intellectual property

All elements present on the website, notably texts, logos, trademarks, trade names, graphics, photographs, videos, illustrations, animations, interfaces, databases, software, downloadable content, and graphic and audio elements, may be protected under applicable intellectual property rules.

Unless prior written authorization is obtained from SGO SAS or the relevant rights holder, any unauthorized reproduction, representation, modification, adaptation, distribution or exploitation is prohibited.

The STAMKBOSS GROUP OFFICIEL trademark, as well as the names SGO SAS, SAYGOO LOGISTICS, GBC KONECT, AGRI KONECT and SGO Academy, where protected or used as distinctive signs, may not be used without prior authorization.

16. User contributions

Where the website allows users to submit content, notably a comment, testimonial, photo, document or message, the user warrants that they hold the necessary rights to submit it.

Users may not submit any content that is: unlawful, defamatory, discriminatory, infringing on privacy, infringing on a third party's intellectual property rights, containing malicious software, or contrary to applicable laws and regulations. SGO SAS reserves the right to remove any content that is manifestly unlawful or contrary to these Terms.

17. Protection of personal data

SGO SAS places particular importance on the protection of personal data. Data collected through the website may notably concern: identity, contact details, professional information, account information, requests addressed to SGO SAS, data necessary to provide certain services, and technical data relating to the use of the website. This data is processed in accordance with applicable personal data protection regulations.

In Togo, the applicable framework notably includes Law No. 2019-014 of October 29, 2019 on the protection of personal data and its implementing texts. Detailed procedures for collection, use, retention, sharing and the exercise of rights are specified in SGO SAS's Privacy Policy.

Users may, subject to the conditions provided by applicable regulations, have rights of information, access, rectification, objection and erasure. For any request relating to personal data: numerique.gouv.tg/contact

18. Cookies and similar technologies

The website may use cookies or similar technologies notably to: ensure it functions properly, remember certain preferences, measure audience, improve the user experience, strengthen security, and, where applicable, personalize certain content.

Where regulations require it, cookies requiring consent are only activated after the user's consent has been obtained. Users may manage their preferences via the mechanisms offered on the website. Detailed information is provided in the Cookie Policy where available.

19. Newsletter and communications

Users may be invited to subscribe to SGO SAS's newsletter. Subscription enables the user to receive, based on stated preferences: news, information about solutions, events, opportunities, offers, publications, and institutional communications. Users may unsubscribe at any time using the link provided in communications or by contacting SGO SAS.

20. Hyperlinks

The website may contain links to external websites or platforms. SGO SAS does not necessarily control these websites and does not guarantee their availability, security, content or compliance. The presence of a link does not necessarily mean that SGO SAS approves or recommends the content of the linked website.

21. Availability and security

SGO SAS implements reasonable measures designed to ensure the security and availability of its website. However, no computer system or internet network can be considered completely secure or free of failure.

SGO SAS does not guarantee, in particular: the total absence of interruption, the total absence of error, the total absence of vulnerability, compatibility with all equipment, or the absence of data loss resulting from an event beyond its control.

22. Limitation of liability

SGO SAS strives to provide reliable information and to maintain its services under normal operating conditions. However, within the limits authorized by applicable regulations, SGO SAS may not be held liable for damages resulting notably from: a temporary interruption of the website, a failure of the internet network, a user's equipment, inappropriate use of the website, information provided by a third party, unavailability of a third-party service, an event of force majeure, or a fraudulent or malicious act by a third party.

The limitations of liability set out in this article shall not have the effect of excluding a liability that cannot legally be excluded.

23. Relationships between users and partners

Where SGO SAS facilitates a connection between several economic operators, each party remains responsible for verifying the information, authorizations, licenses, insurance, commercial terms and capacities of its counterparty. Unless a specific contractual commitment exists, SGO SAS is not a party to all contracts concluded between users and providers referenced on its platforms.

Disputes relating to a service provided by a partner should primarily be handled in accordance with the contract concluded between the parties concerned.

24. Account suspension or deletion

SGO SAS may suspend or delete an account, within the limits provided by applicable regulations, notably in the event of: violation of these Terms, fraud, abusive use, security breach, provision of manifestly false information, or use of the service for unlawful purposes. Where possible and appropriate, users may be informed of the measure taken and its grounds.

25. Changes to these Terms

SGO SAS may amend these Terms to reflect the evolution of its services, technological developments, regulatory changes, security improvements, or any other evolution necessary to the operation of the website. The applicable version is the one published on the website at the date of consultation. Where necessary, SGO SAS may inform users of significant changes.

26. Governing law

These Terms are governed by the law applicable in the Togolese Republic, subject to any mandatory rules that may apply to the user or to certain international transactions. Where services are offered in other countries, particular conditions may be established to reflect applicable local regulations.

27. Dispute resolution

In the event of a dispute relating to the use of the website, SGO SAS encourages the parties to primarily seek an amicable solution. Failing an amicable settlement, the dispute may be submitted to the competent courts in accordance with jurisdiction rules and applicable law.

Contracts or particular conditions concluded with clients or partners may provide for specific mediation, conciliation or arbitration mechanisms.

28. Force majeure

SGO SAS may not be held liable for a failure or delay resulting from an event reasonably beyond its control, notably: natural disaster, fire, major infrastructure failure, network interruption, cyberattack, conflict, social unrest, administrative decision, health crisis, or any other event meeting the conditions of force majeure under applicable law.

29. Contact

For any question regarding these Terms, the website or SGO SAS's services:

30. Related documents

These Terms should be read together with the documents applicable to the services offered by SGO SAS, notably: the Legal Notice, the Privacy Policy, the Cookie Policy, Commercial Terms, SAYGOO Logistics' particular conditions, SGO Academy's terms of use where applicable, and GBC Konect and Agri Konect's specific conditions, where deployed.

31. Entry into force

These Terms and Conditions of Use come into effect as of their date of publication on STAMKBOSS GROUP OFFICIEL SAS's official website.

Version: 1.0
Publication date: August 8, 2026